Who to contact
- Billing questions, access questions.
- Available locations.
- Accessorial charges: demurrage/switching.
- Place railcar equipment order for both BNSF Railway and Union Pacific
- Adjust railcar needs
- Special Switch Request
- Railroad Safety Issues/Concerns
- Track repair/maintenance
- Estimated time of Service
- Rejects, Bad order, or cleaning – For bad order equipment please include BadOrderReporting@metrr.com
